Making a call a la Leeroy Jenkins

I was having dinner with some friends the other night when they told me about their new cat they named Leeroy – before they could finish I instinctively yelled out – “JEEEEENNNNNNKKKKKKKINNNNNNNNNSSSSSSSS”.  No one knew what I was talking about – they had never heard of the legend.

I tried – valiantly – to educate them because hey who doesn’t know about Leeroy?  I know it’s old, but still it’s so relevant to what we do today.  I even showed them the old grainy video.

Let me break it down for you…

  • A bunch of people are sitting in a room – humming and hawing about what to do – running the numbers for probably the eighteenth time. (sound familiar)
  • One guy stands up to stay – “let’s do this”.
  • And then the epic battle cry.

How many times have you been in a board room and thought – “People c’mon, just pick an option and let’s go with it” – it can be hard – people are afraid of making the wrong choice and failing and having that on them for what they seem is the rest of their professional career.

I’ll always take the person that makes the call, if it’s right – AWESOME, if it’s wrong – I’m glad you made the call and gave it your best shot.  And bonus to the guy/gal that makes the call and let’s their battle cry ring through the boardroom.

BTW – Leeroy dies, but he made a call and gave it a shot.

The Customer Trip

Whether it’s a customer trip or going on-site to your company’s headquarters there is only one state that you should return in – sheer exhaustion.

Why?

Whomever is sending you to that location is paying for the following;

  • Travel
  • Accommodations
  • Food & Drink (not always in that order)

These are the tangible monies that are being spent, which are very easy to quantify, the intangibles of a customer visit is where the real value comes lives;

  • Time invested by all resources on-site to ensure you have everything you need – equipment, projectors, meeting rooms, etc
  • Disruption to people on that site who are clearing their schedule to work with you and get the most out of your short time together.
  • The support network of your team back at the office who are on standby when your demo blows up – if you are in a different timezone – they are rotating around your schedule to make sure you put your best foot forward.

At this point in the game, the customer has already brought your product and/or service, now they want to see what value-add comes along with your wares.

Should you ever get onto a plane/train/automobile after going on a customer visit and feel refreshed and relaxed on your travels home than you haven’t put in enough effort to show that value to your customer.  I come home from trips exhausted, but exhilarated by what was accomplished, last week I literally went from front-door to bed in 2 minutes flat.

The best reward is your customer looking forward to your next visit from the value you created with this first interaction.

Greetings and Salutations

This is my blog.  The posts can be read all on their own or as a collection of ramblings as to what my thoughts are and how I view the world of software development.  It’s not an expose, it’s not a “though shalt do this or face my wrath”, it’s my thoughts… maybe others feel the same… maybe they don’t… and that… is totally fine.

BTW – the title of this post comes to you from Bill & Ted’s Excellent Adventure…

Now onto the the blogging…