Because it looks like you are making tons of progress.
All your metrics are there in front of you, all screaming at you and the first thing you’ll say is – “LOOK AT WHAT I HAVE ACCOMPLISHED” – many times ignoring the little blips on the screen.
The little fade outs and failures that signal when we tried something new.
Want a cool dashboard?
Cross-reference your call stats for new cases against that new call handling process you implemented for a week vs the old one?
What about that day where you enabled test case automation on all check-ins? What was the bug return date on that day?
Did it work? Who knows?
But if your dashboards aren’t showing the blips you’ll never know what the impact of your changes are.