CategoryInitiative

Customer Service AI and Data Go Boink

C

Yes, they go boink. That is what happens, when an organization has all the information in the world to help their customers and uses none of it. It’s akin to getting the call to sign up for new services when you just cancelled a week ago and the representative has no idea to why. What might be better is if they called, knowing your case history to inform you that they fixed it should you...

Be The Change That You Need Them To Be

B

We all want change. We all want growth. We all want that which will help us get better and develop. And not only do we want it in ourselves, but we want it in our team as well. But if it’s something you truly want to see in your team, then you’re going to have to take the first step to show them what it looks like. You’re going to have to have to be the change that they need to...

Be the Worst

B

Another Todd McFarlane video for you. It’s a great discussion on being an artist (and hey I think being a Software Developer is like being an Artist). In the video, McFarlane makes a point to those starting out try to not emulate the BEST but rather emulate the WORST and it’s for one simple reason. If you can look at the WORST, find a way to do it better then them, then you are...

We STILL don't want to write it down.

W

After all this time. After all these methodologies. After all these books. After all these meetings. We still don’t want to do the simplest of tasks to convey and idea from one person to the other. We still don’t want to write it down. I’m not sure if it’s because we’re rushed, we don’t want to, the methodology told us we didn’t have to or it’s...

One Word

O

That is what it came down to… one word that ended… well it ended a writing streak that lasted 240 days. A streak where I turned in pages every day writing about anything and everything, some with focus, some without but all of it with a purpose. The goal is to write a minimum set of words day each to get the streak going. I got up to 240 (ish) days and then missed out on it by one...

Rambli Just my thoughts…

Get Ramblis to your Inbox