CategoryInitiative

Reaching Out

R

The person that reaches out, isn’t the one who lost the argument – they are the one that cares about the solution, the problem or issue and understand it’s importance in finishing the project. Being the person who reaches out, isn’t a sign of weakness – it’s a sign of a leader that knows what comes first in delivering a project, isn’t the code or the...

Always Rebooting?

A

If you are consistently restarting a project, starting a class over, wiping your IDE to start afresh page of code the problem might be in not understanding what you’re actually trying to deliver. When we don’t know what someone wants at the end, we keep adding stuff until it looks like something no one would want – so we REBOOT – and start again. And then we start doing a...

Don’t Let Bad Days Become Bad Weeks

D

We all have Bad days, when things go horribly wrong, when we don’t think we’ll recover and when the world looks like it’s on a permanent tilt. But bad days end when you go to bed. Don’t let bad days turn into bad weeks and don’t let them go any further than that. This is especially true when you’re leading a team because they need to know that all it was, was a...

Customer Service AI and Data Go Boink

C

Yes, they go boink. That is what happens, when an organization has all the information in the world to help their customers and uses none of it. It’s akin to getting the call to sign up for new services when you just cancelled a week ago and the representative has no idea to why. What might be better is if they called, knowing your case history to inform you that they fixed it should you...

Be The Change That You Need Them To Be

B

We all want change. We all want growth. We all want that which will help us get better and develop. And not only do we want it in ourselves, but we want it in our team as well. But if it’s something you truly want to see in your team, then you’re going to have to take the first step to show them what it looks like. You’re going to have to have to be the change that they need to...

Rambli Just my thoughts…

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