Month: June 2020

June 3, 2020

Greg Thomas

Customers Shouldn’t Chase for Support

When I get a call from about a problem I’m encountering, when I have reached out the company instead of having to call them myself – that is golden. Not because I demand that they call me, but because I know they want to help me work through the problem, get to the other side and keep using their software and product. When working on a customer’s problem, I try my best to chase them down too – can we schedule a time to work on it, can you send me logs, are there screenshots, what were the steps you

June 2, 2020

Greg Thomas

Leading Teams Remotely

I’ve had the good fortune to interview Jason Cosman a few times, but this is the first time that the interview is being published. If you are looking for some guidance on how to lead teams remotely, Jason has been doing it for over 5 years and never stops surprising me with you easy he makes it look. The full episode is available here. Want more? Check out my book Code Your Way Up – available as an eBook or Paperback on Amazon (CAN and US).

June 1, 2020

Greg Thomas

Finding Features

There is a great app I use to find pictures of work I want to build or draw. I follow tons of people and admire their work. The problem, however, is that I can barely find them once I have followed them and trying to find their updates is the actual work in trying to find a needle in a haystack multiplied by the needle being at the bottom of the ocean. I have found different routes to get at this information, but it’s not always simple. If your products greatest feature is to find information and follow people, these

© 2025 Rambli by Greg Thomas. All rights reserved.