Your bug might have been reported on X, but when you dug into it, it was really an issue with component Y. Component Y didn’t handle the error correctly and hid it instead but eventually it bubbled up stopping your code in the progress.
Upon further inspection, it looked like it’s not a problem at all but a feature of Platform A that can be implemented via toggling Option B.
All this to say, to enable Option B you needed a certificate from Vendor C that would contain the proper subject names of Domains D and E which you don’t know an runtime making it even harder to implement.
So here you are now looking to close the bug and start work on Feature T.
Yeah, that’s someone who knows how to debug a problem and share information with their team – that’s providing value to your team.