Articles for category: Drive

September 26, 2017

Greg Thomas

Deleting Your Work

Whether it’s code, a blog post, something, anything. It was work that you did, work that you invested your time in to create something, work that mattered. And now, a month (or maybe less) later, here you are deleting it, but not wanting to delete it. You’re staring at it wondering why did I write this?  What was I thinking?  And most predominantly at the forefront of your brain – how much it took? How much time did I expend writing all of this? Do I really want to throw all of that effort away? In software, we call this

September 15, 2017

Greg Thomas

Lost an Award – Gained a Path?

A while ago I lost an award I held for a few years. I went through all the emotions you generally go through when this happens. The one I didn’t think I’d find was a new path and direction to accomplish a new set of goals. I guess the old adage is true – “one door closes and many more can open” – it’s simply a case of whether you want to go through it.

September 6, 2017

Greg Thomas

Hope that they leap over you

When you hire a new person for your team, you always want to have that little voice inside your head saying – “I think this person can be better me”. If you do, hire them. If you don’t, don’t hire them. As a Leader, your job is to make sure that every person leaps over you, maybe switching groups, taking on new projects, leaving the organization, whatever it is. You always want people that can have the ability to surpass you. For the one reason – that no matter where they land, no matter where you land – you will

September 5, 2017

Greg Thomas

The Weekend Test

That new idea you have. That new product that will make you $$$. That new process that will revolutionize the industry. That book you’ve been plodding through for years. Do you care enough about it to work on it during the weekend? If so, go make it happen. If not, it probably is not going to happen. It’s not a question of workload and overtime, it’s a question of whether you love it that much to work on it when you have a day off. That’s the Weekend Test.

August 24, 2017

Greg Thomas

The Good Luck Call

I enjoy calling into contact centres – not because I do it for fun – but because I’m always interested in how they are going to solve today’s problem. Think about it – it’s you, another person you’ve never met and a phone. But I can tell you the one line that runs shivers down my spine – whether it’s been a good call or a bad one is when the other person on the phone utters those fateful words. “Good luck”. You’d think it’d be a great feeling, but it’s not.  We could have this great troubleshooting discussion that