March 13, 2019
Not on Facebook. Not on Instagram. Not on LinkedIn. Not anywhere. Do something, that no one will notice except for you. A change that you will put into effect today, that will ripple out in a few months to something bigger, more pronounced when one day everyone will stand up and go – “When did you do that?”. Even then don’t tell them, because you’re only getting started.
March 12, 2019
This is dead. When I haven’t interacted with your site for over X years (take your pick). Or haven’t received an email to ask if I still want to be receiving these emails. Or can’t remember why I signed up. Or was signed up because you had my email. Your email is redirected right to SPAM. Your message goes right to the trash. All your brilliant ideas and well-intentioned thoughts will no longer be listened to because you were hoping for 10% of that mass distribution to respond when you could have received 100% of a response with a focused
March 11, 2019
I had to go return something that I purchased from a store that I didn’t have the receipt for, which had been opened. It was from a very large department store, with stores everywhere around the world. It didn’t go well. The point where the discussion went off the rails was when the person I was working with went to get their manager and this was the final dialogue. Manager: So what are we doing here? Me: Oh, I’m waiting for the person I was working with to come back? Manager: Oh, he’s not coming back, you can talk to
March 8, 2019
Because it looks like you are making tons of progress. All your metrics are there in front of you, all screaming at you and the first thing you’ll say is – “LOOK AT WHAT I HAVE ACCOMPLISHED” – many times ignoring the little blips on the screen. The little fade outs and failures that signal when we tried something new. Want a cool dashboard? Cross-reference your call stats for new cases against that new call handling process you implemented for a week vs the old one? What about that day where you enabled test case automation on all check-ins? What
March 7, 2019
So go and do it. That idea you’ve had that you’re holding back on. That new approach to solving a problem. That path that no one is taking. Give’r. Start small, maybe don’t do the “GREAT BIG OVERACHIEVING THING” first, but start small and build on it with each attempt. I say No one will Notice, because they won’t notice the small little steps and misfires what they will see is the final result and that’s when they’ll ask you – “How’d you do it?” – and then you can tell them.
