Month: August 2017

August 4, 2017

Greg Thomas

Freelancer Problem Solving

Typical problem solving via a formal RFP (Request For Proposal) involves writing out a lot of steps that check boxes and set out steps for what the problem is today over the course of a six to twelve-month engagement. In some cases, room for change and rescoping is frowned upon and discouraged. Whereas, the Freelancer, gives provides their services to solve the problem, irrespective of the checkboxes and output items, allowing room for change, growth, and environmental scenarios to enter the mix without derailing the process as a whole and making the customer feel as though they are “not getting

August 3, 2017

Greg Thomas

Believe in Your Sales

We spoke on this topic in one of our recent podcasts on Sniffing Markers – “Take Me To Your Leader” but I thought worth re-iterating here as it struck a chord with me that I’ve kept repeating to myself as I work with customers in more sales oriented scenarios. “If you can believe in what you are selling, why should you feel guilt in talking to someone about it.” Think about it, whatever you are really selling today, if you are really passion about it, you love it, it drives you and you believe there is a world out there that

August 1, 2017

Greg Thomas

When Customer Service goes Boink

When you need to wait three days to talk to someone on the phone, for two minutes to solve your problem. When the team you need to speak to, does not give out their number because there are too many calls to handle. When the timer expires for how long you have been in the queue and drops you. When the automated chatbot or IVR don’t actually help resolve your problem but instead motivate you into finding a way to try and game the system. When the agent asks for the information that you only just provided the automated system

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