July 31, 2019
The hits we take. The failures we go through. The roadblocks we run into. The walls we crash into. The jobs we don’t get. The presentations that don’t work. The lessons that fail. They make us stronger, but only if we let them. If we don’t, they simply make us angrier (which is the opposite of where we want to go).
July 30, 2019
If I can, I will take the long road back after a customer trip. The whole, hassle to get there, rush, rush with barely a moment to catch our breaths does nothing for me. I don’t get to think about the customer visits that just took place. I don’t get to think about what comes next and how we should attack it. I don’t get to focus on what needs to be done and what can wait. I don’t get to do any of it and that’s why the long road back can be better then the quick flight forward.
July 29, 2019
I hear this too often. What about me? How’s that fair to me? What should I do? Help me? Not, How do we make this work for everyone? Is that fair for all of us? What should we do about this? How can we help each other? I’m probably not the only one. When I wrote down those first four questions I felt my shoulders sink as I wrote it. It’s about me, me and nothing else. But when I wrote the next four lines, it wasn’t about me, it was about me, you and whoever else was involved. We
July 26, 2019
No matter how good others around you might seem, you deserve to be there. No matter how much better everyone’s “game” is, you deserve to be there. No matter how complicated the new process is, you deserve to be there. No matter how much smarter everyone around you is, you deserve to be there. No matter how much everyone makes it look easy and you have to work twice as hard to keep up, you deserve to be there. You deserve to be there, otherwise they wouldn’t have asked you to be there in the first place.
July 25, 2019
I had a support call with a company awhile back that did not go very well. We spent over an hour mindlessly clicking everywhere that eventually got us closer to nowhere. At the end of the call, the agent wanted me to leave him a review while I was watching (to which I politely declined). When I did leave feedback, I didn’t give him top marks to which his supervisor than called to ask why. He was nice, but it was a similar run around – I need to diagnose everything again to make sure no steps were missed (even
