Articles for category: Drive

August 24, 2017

Greg Thomas

The Good Luck Call

I enjoy calling into contact centres – not because I do it for fun – but because I’m always interested in how they are going to solve today’s problem. Think about it – it’s you, another person you’ve never met and a phone. But I can tell you the one line that runs shivers down my spine – whether it’s been a good call or a bad one is when the other person on the phone utters those fateful words. “Good luck”. You’d think it’d be a great feeling, but it’s not.  We could have this great troubleshooting discussion that

August 18, 2017

Greg Thomas

The Monthly Reset

Whether it’s the first day of a new month or last day of the previous month you need a reset. Not a week long vacation in the Turks and Caicos, but a one-hour conversation with yourself where you ask the following questions. What did I accomplish? What worked? What didn’t work? Where did I go wrong? Where did I go right? What do I need to repeat? What do I need to tweak? What do I want to achieve next month? If you’re not asking yourself these questions every month, then you’re not challenging yourself to keep getting better.

August 17, 2017

Greg Thomas

When to Get Worried

When trying to solve a complex problem and people want less information on the solution. When everyone is saying “Yes” to everything you are saying. When there have been no changes to a problem, but the code starts to work. When the requirements change, but no one knows. When people start saying “it should just work”. Those are the moments when you should start getting worried, not because something could go wrong but because it already has.

August 4, 2017

Greg Thomas

Freelancer Problem Solving

Typical problem solving via a formal RFP (Request For Proposal) involves writing out a lot of steps that check boxes and set out steps for what the problem is today over the course of a six to twelve-month engagement. In some cases, room for change and rescoping is frowned upon and discouraged. Whereas, the Freelancer, gives provides their services to solve the problem, irrespective of the checkboxes and output items, allowing room for change, growth, and environmental scenarios to enter the mix without derailing the process as a whole and making the customer feel as though they are “not getting

August 3, 2017

Greg Thomas

Believe in Your Sales

We spoke on this topic in one of our recent podcasts on Sniffing Markers – “Take Me To Your Leader” but I thought worth re-iterating here as it struck a chord with me that I’ve kept repeating to myself as I work with customers in more sales oriented scenarios. “If you can believe in what you are selling, why should you feel guilt in talking to someone about it.” Think about it, whatever you are really selling today, if you are really passion about it, you love it, it drives you and you believe there is a world out there that

© 2025 Rambli by Greg Thomas. All rights reserved.