Anything can, might and will happen. But if it’s not what you want to happen, then having the mindset of “Not Today…” will help you get there. It might still happen, but the impact on you will be less, it will not hold you back. What you are saying “Not Today…” to isn’t that it will happen, but that it will not stop you.
The final “chance” you have of keeping a customer is defined by how hard you make it for them to switch services. Make it a pain, and you are fueling them, pushing them away faster then they might want to go. Make it simple, you give them a second to pause, maybe I can work with this, maybe I can figure it out, maybe they aren’t so bad. It’s up to you, how much do…
The unsolvables are that elite, crack unit of bugs that no one wants to touch. They are the bugs that stay on the pile, rarely moving, until someone picks it up for a day, spends a few hours on it, and then turfs it back to the pile. They are the cold cases that get pushed out every sprint for something cooler, better, and more direct in their solvability. They will leave you lost, dazed,…
It’s the little bugs that hold you back, not the big ones. The big ones, everyone jumps onto, everyone knows what they are about, it’s crystal clear what the problem is and how to solve it. But the little bugs, those are the blisters on your software, that prick you when you turn the wrong way, that itch, that irritate, you have no idea how they got there or what happened – but they are…
There is an expression in many sports – “Let the thing do the work”. The thing being the ball, the puck, the ring, etc, etc. The idea behind is that you don’t have to do it all, you don’t have to hold onto everything so tight, you give it a push in the right direction and see where it goes. The same applies to your work, let your work do the work – don’t get…