May 11, 2024
The final “chance” you have of keeping a customer is defined by how hard you make it for them to switch services. Make it a pain, and you are fueling them, pushing them away faster then they might want to go. Make it simple, you give them a second to pause, maybe I can work with this, maybe I can figure it out, maybe they aren’t so bad. It’s up to you, how much do you trust your customer?
May 8, 2024
The unsolvables are that elite, crack unit of bugs that no one wants to touch. They are the bugs that stay on the pile, rarely moving, until someone picks it up for a day, spends a few hours on it, and then turfs it back to the pile. They are the cold cases that get pushed out every sprint for something cooler, better, and more direct in their solvability. They will leave you lost, dazed, and confused. But when you solve them, that’s when they become the coolest bug ever.
May 7, 2024
It’s the little bugs that hold you back, not the big ones. The big ones, everyone jumps onto, everyone knows what they are about, it’s crystal clear what the problem is and how to solve it. But the little bugs, those are the blisters on your software, that prick you when you turn the wrong way, that itch, that irritate, you have no idea how they got there or what happened – but they are there, knawing at you every day. The little bugs are what where you down. The little bugs are also what will drive your users bonkers.
May 5, 2024
There is an expression in many sports – “Let the thing do the work”. The thing being the ball, the puck, the ring, etc, etc. The idea behind is that you don’t have to do it all, you don’t have to hold onto everything so tight, you give it a push in the right direction and see where it goes. The same applies to your work, let your work do the work – don’t get taken down rabbit holes of promoting your work or talking yourself up – just do the work and put it out there. That’s what we
May 4, 2024
Who knew that a movie made in 1977 would become a cultural lexicon and occupy it’s own day in the calendar year where we all go around saying – “May the Forth be with you?” We never knew. Who knows what your idea might take on if you put code to a keyboard, pencil to paper, or words to a book? Who knows?
