January 27, 2022
Know Thy Product
I spent a number of hours on the phone, email, and chat with a company I’ve worked with for years trying to get a simple answer to a basic question. I even had my account representative call me out of the blue and tell me they are here for me if I need any help. I did need help, but they didn’t look at my account to see there was an open case. I updated the case three days in a row (the last day primarily just to ask if anyone was there). After the final online chat that went