Articles for category: Leadership

May 22, 2019

Greg Thomas

I Need Help

If you’re a Leader, start saying this, start asking for it. Do it in small batches so you get comfortable with it but keep doing it. It’s not going to be make you look weak. It’ll show what you need from your team is as important as what they need from you. Thinking you need to go it alone, no one is with you, it’s you against the world, is the mentality that leads to failures in leadership and subsequently the teams themselves. The teams that succeed are the ones with a leader that realizes – they can’t do it

May 21, 2019

Greg Thomas

Get Yourself a Mantra

If you don’t have one, you need one. It’s a set of words, a song, a video, a poem, whatever you want it to be. But it brings you back from the brink, back from exhaustion, back from fear, picks you up when you are down, gives you the kick to get started. When everyone else has given you up, it’s the one little thing that forces you back into the driver seat to do what we’ve been needing you to do since Day One. Take the Initiative and Lead.

May 20, 2019

Greg Thomas

The Daily Complains

Yes, not Complaints, but Complains. Can you go a whole day without complaining? Are you complaining day in and day out about the same thing? Are you willing to do anything about it or just keep complaining about it? If you want to keep complaining about it, no need to share with everyone, you made the choice, find a room, vent away. But if you want to do something about it, start tracking what it is and what you can do to erase it from your daily view. Who wants to waste their time complaining about the same thing over

May 16, 2019

Greg Thomas

What Defines You?

What sets you apart from everyone else? What drives you? What gets you up in the morning? What will you stand for? What will you lead? Who will you lead? What matters most? What matters least? Where do you stand when the chips are down? These are some, there are more, but what matters is that you ask them, write down the answers and be what defines you.

May 15, 2019

Greg Thomas

What the Bots Don’t Have?

Humour. Appreciation. Comfort. Understanding. Consideration. Wrapped up into one word, Empathy. If the goal of your chat bot is to collect information to route to an agent, save yourself the time and money and add a front-end form to your chat application collecting this data and then route that customer to an agent. Bots aren’t time stallers, waiting for an agent to become available, they are collectors of information. But if your customers are looking for any of the above based on your business model and how you project yourself to interact with them, then they are probably not for

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