A 5-minute owning up to the problem and what you should have done is much more productive than a 35-minute debate on what you did do in an attempt to prevent what went wrong.
The former gets the ball rolling towards a solution, both parties focussed on moving forward, together.
The latter stalls the solution process, strengthening walls, instead of breaking them down.
Want more? Check out my book Code Your Way Up – available as an eBook or Paperback on Amazon (CAN and US). I’m also the co-host of the Remotely Prepared podcast.