When everyone is talking about the ubiquity and general awesomeness associated with chatbots that can handle base customer interactions.

Are we talking about the benefits of increasing customer loyalty and satisfaction or are we talking about the increased benefits in reduced, qualified agents to help customers solve their problems?

Will the chatbot be the differentiator in customer retention or the next cool thing that lets the customer *think* they are talking to someone?

Like anything, it’s understanding what Service problem we are trying to solve and whether it is really for Customer.

Want more? Check out my book Code Your Way Up – available as an eBook or Paperback on Amazon (CAN and US).  I’m also the co-host of the Remotely Prepared podcast.


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