Rambli Just my thoughts…

What Happened?

W

We don’t ask this question enough.

It’s too open-ended.

To open to interpretation.

Has too many options associated to it.

Invites too much feedback from those involved.

Turns into a much longer discussion than we are willing to invest time in.

Gets lost in translation.

Or simply put – “It’s too hard to ask” and that much harder to receive feedback on.

When we say “What Happened?” – we are opening ourselves up to feedback to everyone – those directly and indirectly involved – it can be overwhelmed if we don’t have a process in place to handle, consume and manage it.

But that’s a process issue and is easily dealt with.  

The bigger question is whether you really want to know what happened and implement change to fix it?

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Greg Thomas

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Rambli Just my thoughts…

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