Playbook – A stock of tactics and methods to achieve an objective.
Most commonly used in sports.
Should be used more in business, software, everything.
If you don’t have a go-to set of plays to win a client, keep them happy, deliver your project, grow your team, challenge them and yes, train yourself –
Playbooks aren’t perfect, they are proposed plans to accomplish something that have been designed outside the heat of the moment so that when things get busy, you have an idea, direction or play to fall back on.