Since the pandemic began, I’ve had a cracked windshield. It happened innocently enough and at the height of the pandemic, the company was able to come to my house and fix the windshield.
Since then, there have been issues with the mirror not holding on. Not sure why, but each time (we’re on our third attempt now), the company has sent someone out to look at it, no matter where my car is and they have replaced the windshield without charge.
They’ve apologized, haven’t charged and each time I’ve looked at what they’ve done it’s great work with incredible service.
Sometimes you’re beholden to the components and hardware you are using – but not passing the buck to your customer, doing your all to get it resolved – you can’t argue or get mad at that.
That’s customer service.