It’s not that we intended for them to be hard to use, it just ended up that way.
The thing we thought would save the customer time, now takes twice as long.
The thing we wanted to be done in one click, now takes three.
The golden rule now has multiple variants that have sprung from it.
All this to say, your first attempt at getting something right, might not actually get it right.
But what matters, is what happens next, on your second, third and fourth attempts, that’s what we want to see.