Triaging bugs isn’t the easiest thing in the world – we all have different views of Priority and Severity and of course, there are always exceptions.
And the exceptions will kill you and lock you into endless debates of what-ifs.
But if you think about the way triage works outside of software (where it originally originated) the goal has never been to make a perfect delivery system, the goal is to get the patient (our bugs) to the best place possible and take action from there.
If they need to move around after that (an incorrect triage), it doesn’t mean the system is wrong, it just means an exception was found that didn’t fit the process. This is fine, exceptions are fine, but we don’t triage by exception, otherwise there is no process.
Want more? Check out my book Code Your Way Up – available as an eBook or Paperback on Amazon (CAN and US). I’m also the co-host of the Remotely Prepared podcast.