September 30, 2022
When the team knows the play, they know what to do without even thinking about it. If one person changes the play without letting the rest of the team know, the team is lost and doesn’t know what to do. Changing the play is good, but if you’re changing it all the time and not telling everyone, you’re not running a play, you’re simply running wild.
September 29, 2022
I generally see metrics as what it is – # of users on the site, and # of tickets logged – the factual, the undisputed. It doesn’t mean they are golden, it doesn’t mean they are the absolute truth, it means they are the start of something, the jump-off point, the easy calculation to kick off something else. They are the starting point for what comes next and if they don’t make sense, find a different set.
September 28, 2022
Graphs go up and down based on the numbers that fuel them. They create trends in what has happened and what might happen next. But they are not the story, they are the jump point for the story about the trends. Why did it happen? What changed in our usage? What was going on at that time? Trends are good, but only if we can explain them.
September 27, 2022
I’ve been watching For all Mankind as of late and aside from the sci-fi premise, it’s the alternate path that’s that we could go down that makes it truly interesting. Who knows what could have or would have been, but the alternate path, the other way things could go is a treat to watch. There has never been one path to accomplish a goal, there are always many paths and it doesn’t hurt to take a look at the alternate ones when stuck on your current one.
September 26, 2022
In every group or team, there are a set of leaders, we think they are the ones with the titles attached to their names, but they many times they are not. In these cases, you are going to have to hunt them out and find them. They might not know they’re the leaders either, they might resist at first and hold back, that’s good, that’s how it starts and that’s where you work with them to establish the relationship and trust for them to grow into it. They don’t need to take the title, but the truth of the matter
