You might have heard this phrased another way – “Reading between the Lines” – but what we’re asking you to do is listen for what is happening between the words.
- Are you not getting what is being asked of you?
- Are you asking for confirmation that you understood their issue?
- Are you arguing for what you want vs what they need?
Listening between the words is figuring out the context, where the information is coming from, what it’s about, what matters, etc, etc – and those aren’t always read out to you word for word.