There is much discussion about what is written in a ticket and what is actually coded.

In some cases, there is alignment, in others, it’s a quick close and onto the next ticket.

In this case, the ticket doesn’t tell the story.

The solution isn’t to shut down the world while you’re building and reworking all your tickets.

The solution is to ensure there is alignment on what the final solution and if there is some “figuring out to do” while you’re coding, to update the ticket after the fact.

When teams do this, not only do the developers know what has been coded, but the product managers, the support team, the documentation writers – all the team members that work to reduce support tickets.

No one codes alone.

Want more? Check out my book Code Your Way Up – available as an eBook or Paperback on Amazon (CAN and US).  I’m also the co-host of the Remotely Prepared podcast.


Write A Comment