October 17, 2016
How to Measure a Great Resource
Step 1: Take a Task that you know has a number of steps to it – let’s say 12. Step 2: Get them started on Step 1. Step 3: Wait. Step 4: Gauge where they came back and asked for help – what step were they on? Where did they get stuck? What did they do with the information you shared with them? It’s not about you helping out at Step 1 and ignoring them until they reach Step 12. It’s about figuring out how they go about getting from Step 1 to Step n (where n is how far