Run with it or let it go – no need to let that eat at you until there is nothing left. If you don’t want it, pass it along. But don’t give into the “woulda, shoulda, coulda” game – because that game just pushes you further to the edge.

If they don’t fail, they will never succeed. Let them screw up, let them make the mistake, and help them get better so the next mistake they make, they are further along in the process.

I generally see metrics as what it is – # of users on the site, and # of tickets logged – the factual, the undisputed. It doesn’t mean they are golden, it doesn’t mean they are the absolute truth, it means they are the start of something, the jump-off point, the easy calculation to kick off something else. They are the starting point for what comes next and if they don’t make sense, find a…

I’ve been watching For all Mankind as of late and aside from the sci-fi premise, it’s the alternate path that’s that we could go down that makes it truly interesting.  Who knows what could have or would have been, but the alternate path, the other way things could go is a treat to watch. There has never been one path to accomplish a goal, there are always many paths and it doesn’t hurt to take…

Complicating it, providing options, features, checkboxes, and radio buttons. We think it makes it better, but all it does is complicate it. Make it do what it was supposed to do, make it simple, and make it clean. That’s what your customers are here for.