Articles for category: Growth

June 18, 2020

Greg Thomas

Heading Back to the Office

I made a joke on a meeting yesterday that between meetings, we could all take a moment and make a quick run to Tims for a coffee. There were a lot of groans. As some offices gear up for going back to the office the question many of us will be asking ourselves are – what are we going to take from this experience and keep using in our day today. To throw everything that you have done over the past three months out the window would be a loss of growth, development and leadership to what your team has

June 3, 2020

Greg Thomas

Customers Shouldn’t Chase for Support

When I get a call from about a problem I’m encountering, when I have reached out the company instead of having to call them myself – that is golden. Not because I demand that they call me, but because I know they want to help me work through the problem, get to the other side and keep using their software and product. When working on a customer’s problem, I try my best to chase them down too – can we schedule a time to work on it, can you send me logs, are there screenshots, what were the steps you

May 27, 2020

Greg Thomas

The After Meeting Meeting

Of all the meetings I attend, this one hurts. It always crops up near the end of a meeting where you think you have knocked it out of the park and then someone says – can you stay on the call so we can talk on this further. I don’t mind the questions, I don’t mind the discussion. What I mind is that I didn’t do enough to make the meeting feel comfortable for them to ask these questions in front of anyone else. In the end they are never complex questions, just questions they didn’t want to ask in

May 22, 2020

Greg Thomas

How to Show up for an Online Meeting?

If you want your online meeting to succeed you are going to have to commit to taking the following steps on an ongoing basis; Start on time. Come Prepared. Know is expected of you. Understand what the goal of the meeting is for. Validate your connectivity. And this is only if you are an attendee on the call – the list for a presenter is all this and more. Want more? Check out my book Code Your Way Up – available as an eBook or Paperback on Amazon (CAN and US).

May 7, 2020

Greg Thomas

Staying on Point

Harder in today’s context then it was ever before. The majority of people are working remotely and can be anywhere and everywhere while taking calls. We all have something to say when we jump on a call, all have something we need to get out and all want to be heard. But now more than ever, it’s important to keep the focus on what matters most, staying on point, getting things done and ensuring that you are on target for what you are working towards. Agendas are a good start, but better than agendas, goals – what do we want

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