Articles for category: Leadership

August 14, 2020

Greg Thomas

Lead Your Way Out

When people work remotely, it becomes clear – immediately – who is leading the team and who is managing it. Managing a remote team is easy – you check the presence icon and make sure it’s green and work is being done in the ticket system. Leading a remote team is a whole other endeavour and involves checking in with the team, seeing how they are doing, inquiring as to whether they need help, encouraging communication with the team, trying to find new ways to keep things fresh and most importantly rekindling those moments and culture you had in the

August 12, 2020

Greg Thomas

Remote Leaders Wanted

Season One of Remotely Prepared is almost in the books and it has been a great season. We are winding down with some fantastic content and great interviews. I would have liked to have published all the content in one day because it’s all so great. As we gear up for Season 2, we’re honing in on one singular topic that I think we’re all starting to deal with in a greater capacity and that is Remote Leadership. How do you lead through a camera? How do you motivate your team? How do you keep the going? How are you

August 11, 2020

Greg Thomas

Customer Service in a Pandemic

Since the pandemic began, I’ve had a cracked windshield. It happened innocently enough and at the height of the pandemic, the company was able to come to my house and fix the windshield. Since then, there have been issues with the mirror not holding on. Not sure why, but each time (we’re on our third attempt now), the company has sent someone out to look at it, no matter where my car is and they have replaced the windshield without charge. They’ve apologized, haven’t charged and each time I’ve looked at what they’ve done it’s great work with incredible service.

August 7, 2020

Greg Thomas

Can you hear me?

The most common phrase that has been uttered since we all started working remotely. And guess what, to many the answer is still no. Because we weren’t listening before, because we weren’t taking in what people were saying and because all we wanted to hear is what was playing in our head. You don’t need to be muted to realize that. Being muted simply makes it real and forces you to hit the button hoping people are going to start listening. And if they aren’t going to listen, then find someone who will and make them your champion. (And listen

August 3, 2020

Greg Thomas

Someone’s Leaving…

When someone on your team decides to pack it in and move onto a new opportunity it’s your last chance to show them what kind of leader you are. You could not say a thing, wait till the last moment, and “plan” for everything they did and who is going to take it over and transition into their workloads. You can sweep it under the rug so hopefully, no one knows how great a team member they were and just how appreciated they were and how sad the team is to see them go. Yes, you can be sad that

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