I generally see metrics as what it is – # of users on the site, and # of tickets logged – the factual, the undisputed. It doesn’t mean they are golden, it doesn’t mean they are the absolute truth, it means they are the start of something, the jump-off point, the easy calculation to kick off something else. They are the starting point for what comes next and if they don’t make sense, find a…
Graphs go up and down based on the numbers that fuel them. They create trends in what has happened and what might happen next. But they are not the story, they are the jump point for the story about the trends. Why did it happen? What changed in our usage? What was going on at that time? Trends are good, but only if we can explain them.
I’ve been watching For all Mankind as of late and aside from the sci-fi premise, it’s the alternate path that’s that we could go down that makes it truly interesting. Who knows what could have or would have been, but the alternate path, the other way things could go is a treat to watch. There has never been one path to accomplish a goal, there are always many paths and it doesn’t hurt to take…
In every group or team, there are a set of leaders, we think they are the ones with the titles attached to their names, but they many times they are not. In these cases, you are going to have to hunt them out and find them. They might not know they’re the leaders either, they might resist at first and hold back, that’s good, that’s how it starts and that’s where you work with them…
No matter how well you plan, it will always happen, the inevitable time crunch – too much work to do, much too little time. And then comes one more thing, and another, and another, the saying goes, when it rains, it pours. Sometimes this is the case, other times, it’s our perception of the amount of work to do in the crunch. We see the pile and think it’s insurmountable until we start working at.…