Month: January 2020

January 28, 2020

Greg Thomas

Salt and Sand

It doesn’t matter how big your truck. It doesn’t matter what kind of drive train you have. It doesn’t matter how many bells and whistles you have. It doesn’t matter who you call with their fancy tow truck with the promise to get you out. It doesn’t matter what association you belong to. It doesn’t matter how much prep you’ve done to get the job done. Sometimes it simply comes down to using the simplest of tools to get the job done. Salt and Sand. To free your vehicle and get you on the road again. You don’t need on

January 16, 2020

Greg Thomas

Same Same

It’s tempting to redo a project that is similar to what you just built in the same way, to copy, paste and update. It’s tempting to pass this on as something new because it looks a little different on the outside but is the same on the inside. It’s safer to do things the way they were done before because that worked then and should work now. It’s easier to not take any risks because then if anything goes wrong, no one will blame you. All these things make delivering the similar projects in the same way that much better.

January 10, 2020

Greg Thomas

Customer Service AI and Data Go Boink

Yes, they go boink. That is what happens, when an organization has all the information in the world to help their customers and uses none of it. It’s akin to getting the call to sign up for new services when you just cancelled a week ago and the representative has no idea to why. What might be better is if they called, knowing your case history to inform you that they fixed it should you ever decide to come back. It’s akin to having a customer enter their credit card information twice as they go through an IVR menu only

January 10, 2020

Greg Thomas

C'mon, it's Agile

Here’s how Agile get’s a bad rap… We don’t have to plan. We don’t have to think about what we want to do. We don’t have to write anything down. We don’t have to look past the current sprint. We don’t have to be worried about what we deliver. We can change what we are doing and who is doing it every day. We don’t need to worry about what we deliver. All wrong, all the time. Agile isn’t a reason to avoid doing the hard work, it’s an idea, a concept, a framework to breakdown the hard work and

January 8, 2020

Greg Thomas

Teach Your Own Course

It’s easy to sit back and complain that there are no courses for you, that nothing that you want or need is out there. It’s a whole other ballgame to realize this and decide to teach your own course. To put together the materials. To figure out the resources that are needed. To figure out who you need to learn from and get information from. And maybe, when you’ve finished doing this, you’ll realize, that you’re not the only one who needed this course and now you have a new opportunity in front of you. But it all begins with

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