Month: August 2020

August 14, 2020

Greg Thomas

Lead Your Way Out

When people work remotely, it becomes clear – immediately – who is leading the team and who is managing it. Managing a remote team is easy – you check the presence icon and make sure it’s green and work is being done in the ticket system. Leading a remote team is a whole other endeavour and involves checking in with the team, seeing how they are doing, inquiring as to whether they need help, encouraging communication with the team, trying to find new ways to keep things fresh and most importantly rekindling those moments and culture you had in the

August 13, 2020

Greg Thomas

Agile for All

When Agile works, it is because everyone is working towards it. It won’t work if you have one group using it and four others looking in and going – “oh that’s nice”. Does that mean you need to follow the agile manifesto to the letter? Never – pick what works and start from there. Regardless of what you pick and what you apply, it’s a mind shift and one that doesn’t happen overnight. You don’t need to get all those four other teams to use it as you are, but you do need to get them to buy into the

August 12, 2020

Greg Thomas

Remote Leaders Wanted

Season One of Remotely Prepared is almost in the books and it has been a great season. We are winding down with some fantastic content and great interviews. I would have liked to have published all the content in one day because it’s all so great. As we gear up for Season 2, we’re honing in on one singular topic that I think we’re all starting to deal with in a greater capacity and that is Remote Leadership. How do you lead through a camera? How do you motivate your team? How do you keep the going? How are you

August 11, 2020

Greg Thomas

Customer Service in a Pandemic

Since the pandemic began, I’ve had a cracked windshield. It happened innocently enough and at the height of the pandemic, the company was able to come to my house and fix the windshield. Since then, there have been issues with the mirror not holding on. Not sure why, but each time (we’re on our third attempt now), the company has sent someone out to look at it, no matter where my car is and they have replaced the windshield without charge. They’ve apologized, haven’t charged and each time I’ve looked at what they’ve done it’s great work with incredible service.

August 10, 2020

Greg Thomas

It’s About the Community

A new episode of Remotely Prepared is up and it’s on a topic that I’ve just been hearing and experiencing so much since the Covid-19 pandemic hit and that is community. Community of your team, your company, your friends, your customers, everywhere you look, communities are pulling together to help one another get through this. It’s fantastic to see. Full episode is here – https://www.upsidedownoffice.com/podcast/its-all-about-community

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