When you had a problem in the office, you’d walk by that person’s desk, sit down, have a chat with them and get the problem resolved.
If the issue was raised in the morning (i.e., a delayed project), you’d schedule something for early afternoon to sit down and figure things out.
If you passed them in the hall you might stop, have a quick 5 min chat and get things resolved.
All of these involved physical cues from working on-site with your team, side-by-side, elbow to elbow – crammed into cubicles that were too small (and we all complained about).
The cues we used to have are now gone and now we need to come up with new ones, maybe even better ones, so that we don’t turn into a culture of pushing things out, simply because we didn’t know how to start?
