Month: November 2022

November 14, 2022

Greg Thomas

The Now vs the Later

Customer bugs will come in, and they will pop up when you least expect it – and no matter the issue, there are always two paths to get it resolved. Now What needs to be done to get the customer back to being on board with your product, using it, loving it, and incorporating it into everything they do?  This is the work that needs to happen immediately to get them back to operations. Later What do you need to do so this doesn’t happen again? Does it mean turfing this feature completely?  Does it mean rebuilding it?  Could other

November 13, 2022

Greg Thomas

Learn when you Don’t Want To

As much literature there is about learning, growing, getting better, and improving yourself – no one truly wants to start at ground zero all the time. Who wants to go through the feelings of figuring out something else for the first time over and over and over again?  At some point, you start to wonder where you are trying to get to. In those moments when I feel like I don’t want to learn something new is when I push myself my hardest to do it because I know it’s the part of me that doesn’t want to feel that

November 12, 2022

Greg Thomas

Understanding Schemas

If you want to use someone else’s “thing”, like an API or SDK, you are going to have to learn to use it the way they intended for it to be used. Because it was their idea, their proposal, their purpose and they put it all together in a way that makes sense to them that hopefully others will buy into. It’s their Schema for how to do the work. And if you want to get the most out of it, you’re going to need to learn to understand their schema and what every piece means if you want to

November 11, 2022

Greg Thomas

Listening Between the Words

You might have heard this phrased another way – “Reading between the Lines” – but what we’re asking you to do is listen for what is happening between the words. Are you not getting what is being asked of you? Are you asking for confirmation that you understood their issue? Are you arguing for what you want vs what they need? Listening between the words is figuring out the context, where the information is coming from, what it’s about, what matters, etc, etc – and those aren’t always read out to you word for word.

November 10, 2022

Greg Thomas

Long form vs Short form

Short-form information is meant to get the idea out there – to take what is in your mind, put it to paper, and have it written down somewhere.  Short-form work is never perfect and is always at the idea or launch pad stage. Long-form information is thought out, it’s been reviewed, it has jump-off points, references, whatever it is can stand on its own and survive, it doesn’t need to be clarified because everything that it is, is in there. Both have their uses, the key is not to confuse one with the other when going through your delivery.

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