Team apathy doesn’t hit all at once, it starts slow and builds until one day you wonder how you got here.
But there are signs that it might be happening on your team.
People start working on “stuff” with no real goal in mind – priority, and severity go out the door.
Things become “hard to explain” or “it’s all in their head” – generally because they don’t want to write it down.
Customer tickets sit there longer than they used to.
There is no such thing as updates on tickets anymore, just done or not done.
No one starts being on an apathetic team, it just happens, and when it does it starts to draw on the morale of the immediate and indirect teams.
But the first part is knowing that it’s happening.