10 hours ago
You Don’t Need to be First
You don’t need to be the first person to respond to that new bug; you need to be the right person to respond. The race to first is over – now it’s about being the best to respond. Does this match my skill set? Do I know the context? Do I understand the problem? Can I help or hinder? Being the first one to say “I got it, I’m on it” and then wait on it or spin trying to figure it out – give it to the person who is now second. You need a license to drive a