Articles for category: Growth

July 4, 2023

Greg Thomas

Process of One

You don’t build a process for one person. You figure out why that person isn’t following the process in place for everyone. Processes, whether how informal or small or based on culture idioms, are what helps your team service and function.  You might not call them a process, someone else might but if you’re building a separate flow, rule, guideline, or process for One, you’re choosing to give them an exception to what the rest of the team is doing. And that is worst than worrying about whether something is a process or not.

July 2, 2023

Greg Thomas

When to have a Meeting?

When the email responses have bounced around five times. When the chats are upward of ten responses and each reply is getting lengthier. When side conversations are starting to splinter off. You might have a different set of thresholds in your mind, but having the threshold is important so you can go “I think we need to get together and talk this out.” Your first response from someone might be – “Oh we don’t need a meeting, we’re almost there” – great, let’s have a call and get their faster, because unless everyone is saying they are almost there, and

July 1, 2023

Greg Thomas

Who is the Expert in the Room?

It’s the person not declaring themselves as the expert. The person who works on the problem leads the team, stands up, and figures out what is going wrong and how to fix it. They don’t declare themselves expert and would never dare to declare themselves as such. But to everyone else on the team, they are the defacto expert and much more so than the one that is standing up to say “I’m the expert, I’m the master, ask me.”

June 30, 2023

Greg Thomas

Learn or Search

The threatening piece about AI that is making it scary is that when you search for something – the results you get are pretty sophisticated. It’s not the robotic, chopped-up, paused voice of its predecessor, it’s a full-on hotel concierge waiting to help you at any moment and give you not just good, but great, actionable feedback. The same will happen if you learn something.  Actually, more will happen, because you will falter and make mistakes and from those mistakes, you will get better, you will understand the pitfalls of what you did wrong and you will figure out what

June 29, 2023

Greg Thomas

The Value of Prompts

Prompts are little pushes to help you do something. Reminders and Alerts are great prompts – “don’t forget you have an appt”. But there are other prompts, ones that are more valuable that you can give your team. “Hey, do we need time this week to clean up our tickets?” “We should work on those unit tests for all the code we wrote this past week.” “The team’s delivery is slipping… was there a reason you need to get ahead of?” Prompts are the little kicks on work that is important but can sometimes slide – they help us not

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