Customer bugs will come in, and they will pop up when you least expect it – and no matter the issue, there are always two paths to get it resolved. Now What needs to be done to get the customer back to being on board with your product, using it, loving it, and incorporating it into everything they do? This is the work that needs to happen immediately to get them back to operations. Later…
As much literature there is about learning, growing, getting better, and improving yourself – no one truly wants to start at ground zero all the time. Who wants to go through the feelings of figuring out something else for the first time over and over and over again? At some point, you start to wonder where you are trying to get to. In those moments when I feel like I don’t want to learn something…
You might have heard this phrased another way – “Reading between the Lines” – but what we’re asking you to do is listen for what is happening between the words. Are you not getting what is being asked of you? Are you asking for confirmation that you understood their issue? Are you arguing for what you want vs what they need? Listening between the words is figuring out the context, where the information is coming…
For the first time ever I’ve had to start using a roller on my calf. I’ve watched people use them over the years and always thought – not me, I won’t need it. Now I do, now it’s something I’m using to stop a muscle from seizing up. Just because you didn’t use it before, or didn’t know about it before, isn’t a reason for you not to give it a shot now.
Everyone answers yes to this. Yes, I want to learn something new. Yes, I can learn something new. Yes, I am a sponge, feed me with all this newfound knowledge. But then when it’s time to put into practice what has been learned, to go through the uncomfortable steps to unlearn the bad and get better, we stop, we grind to a halt and we decide that we really don’t want to learn, to change,…