Articles for category: Initiative

November 1, 2018

Greg Thomas

Changing Jobs

No one likes to change jobs, there is so much that goes along with it outside of the job that any change is an endeavour in itself. How do I get there? Where do I go to meet? Who do I talk to? Will they let me leave early? Now, do I have to prove myself all over again before working remotely? Will this new team like my sense of humour? What happens when I make a mistake? None of these questions have anything to do with why you would pick that new job – if it’s great you’ll take

October 30, 2018

Greg Thomas

Waiting on Someone Else

Do you really need to wait for someone else to finish that task? Are you truly blocked and cannot do anything else? Is the completion of that component really stopping you from moving forward? Do you really need to wait? Or is it easier to wait?

October 24, 2018

Greg Thomas

Social Media Customer Tribes

I was speaking on a panel a few ago about Social Media in the Contact Centres and whilst preparing I realized the gravity of the situation as Social Media is encroaching on voice call volume in the Contact Centre. If you don’t know the difference between a Social Media Interaction and a Customer Call in a Contact Centre, here it is. Voice: Customer calls in, works with an agent to resolve their issue, maybe it goes well, maybe it goes sideways, but only the customer and the agent know. Social Media: Customer posts an inquiry, every other customer who has

October 19, 2018

Greg Thomas

Code Your Way Out

Stuck on a problem you don’t understand? Code your way out. Not sure if you’re really happy where you are? Code your way out. Can’t get your phone to do what you want? Code your way out. Not sure how to level up your job? Code your way out. We live in an era where virtual training is no longer an “okay” option, it’s the hidden weapon to get you where you need to go for only $15.

October 17, 2018

Greg Thomas

Don’t Let Your Team Stop You

Who said you had to do everything your team is doing? Who said you always had to fall in line? Who said it’s our way or the high way? You might be on a great team or maybe a bad one – whichever it is, it doesn’t matter – all that does matter is that they never hold you back. Never push you down when you try to reach higher. Never give up on you. Never stop you from trying to make them or you better. Change is inevitable, all it needs is a driver.