August 25, 2024
Less Superficial Tickets, More Implementation
You know the question, go find the answer. Tickets are good for work that is going to take more than 30 minutes to an hour. Anything else? Do you need a ticket? Don’t get me wrong, I’m big on describing my work so people can know what I’m doing. If it’s anything less than 30 mins, I group it together. I don’t create tickets that say – “Apply Bold”. If I’m working on Task X, and I get asked a question, I’ll answer the question, not create a ticket to answer the question at a later date. Presumably, you need