The final “chance” you have of keeping a customer is defined by how hard you make it for them to switch services. Make it a pain, and you are fueling them, pushing them away faster then they might want to go. Make it simple, you give them a second to pause, maybe I can work with this, maybe I can figure it out, maybe they aren’t so bad. It’s up to you, how much do…
It’s not what it once was. It’s a different experience now. Before, theatres competed with 32″ tube screens, now they compete with 50″ screens with surround sound systems, that allow pausing of the film to get the best treat you can make for much less. And yet, so much goes into building and creating these movies, that one that makes $50 million is considered a flop (even though it might be great). The problem movies…
Teams are about picking the right people. Not always the best, but the right. With the right people, the team can do anything. With the wrong, they will never rise above where they are. What goes into being the right people – so much, and it’s different wherever you go but at its core – they have to be willing to change, to grow, to know when to lead and when to team and lastly…
The unsolvables are that elite, crack unit of bugs that no one wants to touch. They are the bugs that stay on the pile, rarely moving, until someone picks it up for a day, spends a few hours on it, and then turfs it back to the pile. They are the cold cases that get pushed out every sprint for something cooler, better, and more direct in their solvability. They will leave you lost, dazed,…
It’s the little bugs that hold you back, not the big ones. The big ones, everyone jumps onto, everyone knows what they are about, it’s crystal clear what the problem is and how to solve it. But the little bugs, those are the blisters on your software, that prick you when you turn the wrong way, that itch, that irritate, you have no idea how they got there or what happened – but they are…