Renegade – traitor, deserter, betrayer, dissenter. Wow – much worse synonyms then I had originally thought when I started thinking about this, but alas there it is. I read those four words and I immediately think about the impact towards people of taking those actions but in thinking it up saw it as something completely different… Those who constantly break the status quo in search of something better (The Betrayer)? Those that can’t let the…
Take 3 parts great people. Take 1 ounce of luck. Take 2 cups of awesome product. Add 1 tablespoon of secret sauce. And poof – Instant Culture Not quite. It’d be great if we could all have that super awesome culture of “Awesome Company Du Jour” – even when it changes to a completely different company, we’d simply switch over to that new brand of company. Yeah that’d be awesome – that’d work – except it won’t.…
How many times have you been a meeting with someone to have them take your words and regurgitate them back into a message that is completely off topic from your original idea? Once a Month? Once a Week? Once a Day? When you look at those missed interactions, how often is it the same person or group of people? How about when the message is targeted at people you know vs those you don’t? What…
Last week I was travelling quite a bit and had a number of opportunities to encounter customer service. This isn’t about the bad kind, this is about the good, really, really good kind. From the moment I walked in I was blown away – and not just by one person, but by the entire organization – person at the desk, person at the door, person in the hallway, etc. I encountered, easily 5 – 6 people…
There is a moment where you are sitting at a conference, perhaps during a keynote, waiting for some huge announcement that is destined to blow you away. This is the killer app… This is the app that will change your life… This is the platform that will redefine how you build… And then you leave the conference, head back to work and try to get it working and you can’t… It’s still in beta. It…