Month: August 2017

August 25, 2017

Greg Thomas

When is there a Leadership problem?

It’s not before the project starts – that would be too upsetting to the team, let’s see how things get going first, we don’t want to slow things down? It’s not during the project – well the team is already working towards the next release, wouldn’t this slow them down? It’s not near the end of the project – well things could be doing better, we are late, but if we switched now wouldn’t this slow us down even more? So if it’s none of those times when would you recognize a problem with leadership? The fear of slowing things

August 24, 2017

Greg Thomas

The Good Luck Call

I enjoy calling into contact centres – not because I do it for fun – but because I’m always interested in how they are going to solve today’s problem. Think about it – it’s you, another person you’ve never met and a phone. But I can tell you the one line that runs shivers down my spine – whether it’s been a good call or a bad one is when the other person on the phone utters those fateful words. “Good luck”. You’d think it’d be a great feeling, but it’s not.  We could have this great troubleshooting discussion that

August 23, 2017

Greg Thomas

Obi Wan – The Greatest Coach EVER?

I should have written this on May 4th (May the Fourth be With You) but thought of it while writing a recent MEDIUM article on why we all need to have a Coach. I started thinking of the traits of great coaches and for some reason came back to the Jedi Master himself, Obi Wan Kenobi. What makes Obi Wan Kenobi the greatest Jedi ever? He never gave Luke all the answers he wanted and made him work for them. He let Luke fail in preparing to be a Jedi, making similar mistakes to his own. He knew when the

August 22, 2017

Greg Thomas

Simple Tools for Complex Problems

For years I’ve searched for the perfect goal setting app with many having very complex systems of reminders, prompts, recording, updating, etc. I’ve been using an iPhone App for the last 4 months that lets me input the goal, target metrics for the month, one click updates on progress and graphing of the results month to month. Best of all, it follows me wherever I go. Simple tools solving Complex problems for $1.49.

August 21, 2017

Greg Thomas

The Break-Out

Signs that it’s time for a breakout… Your ideas and suggestions are ignored before they even begin. The path to least resistance is always taken. Change is a bad word, standards and processes are good words. There is a disconnect between your value proposition and your organization’s. Processes have more priority than people. The “Let’s Go For It” attitude has been replaced with the “We’ll get there” attitude. There might be more, there might be less, but if you’re feeling any of the above, it might be time to break out of the mould, the role, the team that you

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