Month: December 2020

December 27, 2020

Greg Thomas

I’ll Get Back To You

If you are going to have an email address on your website, make sure it goes to someone. If you are going to have a chatbot on your website, make sure it makes connecting the person to someone in your company as quickly as possible. If you’re going to have a social media presence, setup an internal SLA (Service Level Agreement) for when it can and should be actioned. If you have a phone number, make sure someone is there to pick the call and answer it. Redundancy in all of the above communication mediums are important so nothing falls

December 26, 2020

Greg Thomas

You Make Your Own School

Someone posted this on Facebook. If you don’t know who Jack Kirby is, in short, a visionary man that has given you much of the entertainment and ideas we all consume now. In a time when we are all struggling with changes to learning and work, I love this one line – “You Make Your Own School”. Take a read of the below, it gets even better…

December 24, 2020

Greg Thomas

The Day Before the Release

Whatever the event. The anticipation is nie. The mood is high. Everyone is on high-alert. You are trying to think logically, structurally, clearly but you can’t all the times. The emotions and excitement are getting in your way. Everyone is smiling and excited. They don’t know what’s about to happen, but they know something will and they trust you, that it will be something great. That’s how every release should feel. That’s how you need to make every release feel. That’s the goal.

December 23, 2020

Greg Thomas

Forever Learning

I’ve been reading a lot of articles over the course of the Pandemic about what we have achieved during this time and the ones that make me step back are the ones with the theme that goes something like this. “I did all of this and that and these and those… what did you do?” Where I find fault in this statement is that for years and years I’ve read posts and posts about how we all learn different, about how we all do things differently about how we all need to go at our own pace to accomplish that

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