Customer bugs will come in, and they will pop up when you least expect it – and no matter the issue, there are always two paths to get it resolved. Now What needs to be done to get the customer back to being on board with your product, using it, loving it, and incorporating it into everything they do? This is the work that needs to happen immediately to get them back to operations. Later…
Short-form information is meant to get the idea out there – to take what is in your mind, put it to paper, and have it written down somewhere. Short-form work is never perfect and is always at the idea or launch pad stage. Long-form information is thought out, it’s been reviewed, it has jump-off points, references, whatever it is can stand on its own and survive, it doesn’t need to be clarified because everything that…
In Managing Tasks, it was all about your work but what about when you are having to manage other people’s work? What do you do when you are responsible for someone else’s work but you’re not the one that is doing it? What do you then? We all lay out our work differently but when I’m responsible for what someone else is delivering the requirements are still the same; Do I understand what you have written? …
When we want something from another person, we generally don’t know what steps are involved to get it done. And that’s mainly why we are asking them to do that task for us – because we don’t know everything that goes into doing it right. As the person who is then implementing that task, the challenge then becomes, how do you keep them updated on your work if they don’t know what has to be…
The hardest part of any problem-solving exercise is trying to find the right question to ask. The one that goes beyond the symptoms and looks at the root cause of what is happening and what you need to do to go forward to make it work. In some situations, it’s the question we don’t want to ask, the one we don’t want to acknowledge because changing our question to the right one would be an…