I’ve always been amazed at the emotions conjured up when people talking about doing large presentations to a group of people and instead of referring to them by name, refer to them as their titles. Or if they have to have a on-one-on with someone in the position of authority over their job refers to them solely as a title. When we do this, we are granting this person the persona of Wizard of Oz,…

It’s never easy, but you can get away and stay from it. As with everything, it’s up to you. How to Avoid Office Politics

When you need to wait three days to talk to someone on the phone, for two minutes to solve your problem. When the team you need to speak to, does not give out their number because there are too many calls to handle. When the timer expires for how long you have been in the queue and drops you. When the automated chatbot or IVR don’t actually help resolve your problem but instead motivate you…

I cannot take credit for this phrase – but I love it – I love everything about it. I imagine an Island where there are two or more people obsessed with everything between them – discussing the big issues of the day – on an island. Everything is escalated – everything is turned up a notch – people are losing their minds… “The Coconuts aren’t ripe…” “There is too much sand here…” “The water isn’t blue…

When the need to be first outweighs the need to figure out how to get there we have become a Lane Changer. When stuck in traffic, I sit there and I watch people frantically switching lanes, hoping to get ahead of everyone else hopping between lanes, all goals thrown out the window except for being there first. Forget the anxiety everyone around you must now insulate themselves from as you jump in front of them…