Blog

August 11, 2020

Greg Thomas

Customer Service in a Pandemic

Since the pandemic began, I’ve had a cracked windshield. It happened innocently enough and at the height of the pandemic, the company was able to come to my house and fix the windshield. Since then, there have been issues with the mirror not holding on. Not sure why, but each time (we’re on our third attempt now), the company has sent someone out to look at it, no matter where my car is and they have replaced the windshield without charge. They’ve apologized, haven’t charged and each time I’ve looked at what they’ve done it’s great work with incredible service.

August 10, 2020

Greg Thomas

It’s About the Community

A new episode of Remotely Prepared is up and it’s on a topic that I’ve just been hearing and experiencing so much since the Covid-19 pandemic hit and that is community. Community of your team, your company, your friends, your customers, everywhere you look, communities are pulling together to help one another get through this. It’s fantastic to see. Full episode is here – https://www.upsidedownoffice.com/podcast/its-all-about-community

August 10, 2020

Greg Thomas

Leading Teams Remotely

What does it take to lead teams remotely? What are some of the ups and downs that you are going to go through? What has worked for you over the past few months and what exploded on the launchpad before it even happened? What would you like a do-over at? What do you need help in? Do these sound like questions that might be asked of you during a podcast? They probably are. We’re gearing up for Season 2 of Remotely Prepared where our focus for the season is going to be on leading teams remotely – what goes into

August 7, 2020

Greg Thomas

Can you hear me?

The most common phrase that has been uttered since we all started working remotely. And guess what, to many the answer is still no. Because we weren’t listening before, because we weren’t taking in what people were saying and because all we wanted to hear is what was playing in our head. You don’t need to be muted to realize that. Being muted simply makes it real and forces you to hit the button hoping people are going to start listening. And if they aren’t going to listen, then find someone who will and make them your champion. (And listen

August 6, 2020

Greg Thomas

But will it work?

I hope so. But if we’re building it for the first time, all I can give you is an educated guess based on what I know and where we’re going. I’ll toss in a dash of experience and know-how but if it’s something brand new you’re asking for and you need a definite answer as to whether it will work the way we are drawing it on the board today and you can’t proceed with that answer. Then I’d suggest a new career, one with more known parameters attached to it. The beauty of software is sometimes things don’t work