June 3, 2020
Customers Shouldn’t Chase for Support
When I get a call from about a problem I’m encountering, when I have reached out the company instead of having to call them myself – that is golden. Not because I demand that they call me, but because I know they want to help me work through the problem, get to the other side and keep using their software and product. When working on a customer’s problem, I try my best to chase them down too – can we schedule a time to work on it, can you send me logs, are there screenshots, what were the steps you