Your team isn’t always going to know how to get out of a problem. Depending on the scope, they aren’t going to know the protocols to be observed, the people to talk to, the process to follow, the emails to be sent, the flags to be raised, etc, etc. That’s your job. Depending on the severity, you might want to hope it all goes away but we all know it won’t. Not without you. This…
It’s good to get mad for your team. To fight for them when they are being asked to work that third weekend of overtime to get the product out the door. To fight for them in their performance and salary reviews. To fight for them to get the training they need to keep being the great executing team they are. It’s good to get angry for your team and fight for them. Not every day,…
It’s good to take a day off here and there. Not only to recharge your batteries but to see what your team is able to do in your absence. What do they pick up? What do they own? What gets dropped? What falls through the cracks? How many emails do you come back to needing an urgent reply? Where does the team need more support? In short, where are the gaps and what do you…
Right now in 2020, there are more meetings happening in the world then have ever happened in the history of the world. Why? Because it’s the only medium we have left to talk with people. Or rather, it’s become the medium we default to when we need to talk to someone. We eschew random 5-minute calls because “we don’t want to interrupt someone” but a 30 minute pre-scheduled meeting won’t disrupt them? We’ve spent the…
When people work remotely, it becomes clear – immediately – who is leading the team and who is managing it. Managing a remote team is easy – you check the presence icon and make sure it’s green and work is being done in the ticket system. Leading a remote team is a whole other endeavour and involves checking in with the team, seeing how they are doing, inquiring as to whether they need help, encouraging…